Return Policy
Thank you for shopping with us! We strive to provide the highest quality products and exceptional customer service. Please read our return policy carefully.
Returns
We only accept returns for items that are defective. If you receive a defective product, please follow the steps below to initiate a return:
Contact Us: Within 14 days of receiving your order, email our customer service team at noalandesigns@gmail.com with the following details:
- Order number
- Description of the defect
- Photos of the defective product
Return Shipping: Once you receive the return shipping label, securely package the defective product and ship it back to us.
Inspection and Refund: Upon receipt of the returned item, we will inspect it to verify the defect. If the product is confirmed to be defective, we will process a full refund to your original method of payment.
Important Notes
- Returns must be initiated within 14 days of receiving your order.
- We do not accept exchanges or returns for non-defective products.
- Original shipping fees are non-refundable.
- Items must be returned in their original condition and packaging.
Non-Returnable Items
- Products that are not defective
- Custom or personalized items
If you have any questions or need further assistance, please contact our customer service team at noalandesigns@gmail.com. We are here to help!
Thank you for your understanding and for shopping with us.